Refund Policy

Effective Date: [3/9/2024]

Thank you for shopping at The Supaamannshoba Group (Pty) Ltd (“Supaamannshoba,” “we,” “us,” or “our”). We want to ensure you are completely satisfied with your purchase. If you have any questions or concerns about our Refund Policy, please contact us at [insert contact information].

  1. Refund Eligibility

1.1. We accept returns and offer refunds or exchanges for eligible items within 7 days of the original purchase date.

1.2. To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging. Items that have been used, damaged, or altered after purchase may not be eligible for return.

  1. Non-Refundable Items

2.1. Certain items are not eligible for return or refund, including:

  • Custom or personalized items.
  • Perishable goods such as food or flowers.
  • Downloadable digital products.
  • Gift cards.
  1. Return Process

3.1. To initiate a return, please contact our customer service team at [email protected]. You will be provided with instructions on how to return the item.

3.2. When returning an item, please include a copy of your original receipt or proof of purchase.

3.3. You are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.

  1. Refund Process

4.1. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

4.2. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 30 days.

4.3. If you haven’t received your refund after the specified period, please contact your bank or credit card company as processing times may vary.

  1. Exchanges

5.1. If you would like to exchange an item for a different size, color, or style, please contact us to arrange the exchange. You may be responsible for any price difference and additional shipping costs.

  1. Damaged or Defective Items

6.1. If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund, including any return shipping costs.

  1. Contact Us

7.1. If you have any questions or concerns about our Refund Policy, please contact us at [email protected].

By making a purchase on our website, you agree to the terms of this Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.